Investment opportunity for self-determining Customer Service Outsourcers looking for higher value exits.
Neos Independent Outsourcers Syndicate
Partnership
Growth
Value
Independent Outsourcers Are Facing A Challenging Time
Key areas are disrupting the market, making it difficult to grow and plan the future.
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Competition squeeze between larger BPO's and freelance platforms
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Difficulty in recruiting top talent and high staff churn
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Long-term AI and technology trend
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Managing COVID-19 recovery loans and rising interest rates
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Increasing cost burden (Living Wage, ESG responsibilities, Energy)
Sale multiples for small businesses are low, making a worthwhile exit hard to achieve for owners. You could sell now, but the deal is unlikely to reflect a fair price and removes other options for you.
Why The Neos Ventures Syndicate Is Better Than Selling Alone
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The assets within the Syndicate will increase your exit multiple.
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We have skin in the game with you to help you grow.
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Our future acquisitions will be informed by our joint business’ needs.
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Group structure provides mentoring, cost savings and opportunities.
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Fully reversible…if someone comes along with an amazing offer you can leave the syndicate at any time.
Benefits To Your Business
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More Customers
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Better EBITDA
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Enhanced buying power
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Diversification of product and service offering
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Broader access to talent at better rates
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Greater liquidity, including access to funding
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Easier exit potential with a higher multiple than as a stand-alone
How It Works
For a fixed monthly fee, we work with your business to increase your value through increased sales and improved EBITDA.
The Syndicate platform will take a 20% holding in each Syndicate member - this only activates when a sale occurs.
Neos CX Ventures holds assets and businesses that will increase the multiplier of all businesses within the Syndicate.
When we have achieved critical mass in Syndicate, it will be sold, as a rolled up group.
Fully reversible, based on commercial agreements in place.
Illustrative example of growth
Strategic Guidence
Value Accelerator programme shaping the most profitable direction for your business. - Alignment Workshop - External proposition support - Revenue & profit contribution by product/service line - Differentiating strengths - Competitor challenges - Road map for growth - Risk and Compliance guide
Sales, Operations & Talent Support
Support services to drive growth and the skills to help you deliver with your team. - Evaluation and lead-gen programme that fits your brand in the market. - Thought-leadership positioning, events & content for potential clients. - Trusted Talent bank for demand or supply of skills across the Syndicate. - Access to DEIB resources and wellbeing programme. - Support to optimise tools and application spend and investments.
Product and Service Expansion
Access to products and services, carefully curated to increase your value and opportunities with clients. - Trusted local language Agents globally distributed. - Turnkey AI for agent or customer assistance - Prebuilt Customer Service APIs and Templates - Test and learn facility to incubate new channels, services and customers - Quality and Customer Insight Frameworks - Customer Segmentation and Data Analysis - Transformation Management, Service Design & Consulting
Exit Planning
Expert team with 30+ years experience to lead and guide the rollup and exit. - Margin and Cashflow Analysis - Debt restructuring opportunities - Due Diligence - Identifying potential buyers - Investment memorandum - Legal Documentation
Frequent Questions and Answers
How will you increase the value of my company?
We will increase the value of your company through:
Our Experience:
Our team has over 30 years experience in this space, creating £65m shareholder value to SME Contact Centres, just like yours.
Our Knowledge:
We can introduce leading frameworks, playbooks and processes to improve your current business performance.
Our Commitment:
Within 100 days, if we haven't added value to your company, then you can leave the Syndicate, with no hard feelings.
How will you create opportunities across the Syndicate?
Synergy Between Syndicate Members:
The Neos Ventures Syndicate is an invite only group, limited to those companies who have similar values and goals. This enables us to create a culture of co-operation.
Opportunity From The Existing Base:
Within the Syndicate we will be able to create fresh efficiencies and growth from the existing operation and clients using our support packages
`Scale From Being Part of a Greater Sum:
Working within a larger stature, will provide access to better procurement opportunities as well as accessing higher value contracts and unlocking new avenues of funding.
How will you sell my business better than me?
Simply, we have done it before. We know what buyers are looking for and how to sell to them.
Our experience and network means we have access to potential buyers and interested parties.
The technology and knowledge that we bring into to the Syndicate will increase the value multiplier beyond than most Contact Centres.
Meet the team
Graham Ede
A seasoned entrepreneur and investor with a proven track record in executive leadership, specialising in driving organisational growth. With extensive experience as a CEO, he has been instrumental in pioneering advancements within the Automotive CRM and Customer Service sectors. Graham oversees the strategic operations of the business with a steadfast commitment to excellence and innovation.
Neos Wave
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30 years in the Contact Centre industry
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Led multiple successful acquisitions and mergers
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Experienced in running businesses
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History of successful turnarounds
Maria McCann
A renowned global expert in digital customer experience, with a distinguished career marked by leadership in optimising contact centre efficiency and fostering self-fulfilling teams. Maria is dedicated to ensuring enhanced access to customer service for businesses of all scales seeking to elevate their customer engagement strategies. Her commitment to excellence and accessibility drives the continuous improvement initiatives at our organisation.
Neos Wave
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Award-winning Customer Service lead
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25 years in CX / CS and outsourcing
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Senior Roles in ASOS, Spotify,
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Specialist in scaling global operations, teams and technology
Graham Tyler
Brings over a decade of insightful experience as a dedicated public servant. With a keen interest in trend spotting and human behaviour, Ellie possesses a deep understanding of organisational dynamics and employee engagement. She plays a pivotal role in talent acquisition from diverse global pools and serves as a strategic resource in human resources management for the team. Ellie's expertise and attentive approach foster a supportive and cohesive work environment, contributing to the success and well-being of our organisation.
Moore, Kingston, Smith
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Global Accountancy Practice
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Senior Partner/Chairman
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30+ Years funding expertise
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Access to potential PE funds
Technology & Data
A distinguished track record of successfully delivering an extensive array of CX services and products tailored for clients. Charli is committed to ensuring that our clients receive comprehensive support to enhance their ability to serve customers with greater efficiency and effectiveness. Her expertise in design and solution development is instrumental in driving our organisation's commitment to delivering exceptional CX outcomes.
Neos Wave Partners
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AI Models, Governance & Products
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Partners with multiple SaaS vendors
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Data analytics and BI platforms
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Pre-Built API’s and RPA Solutions
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Digital Transformation Managers
Sales & Marketing
Brings a wealth of expertise as a seasoned professional in retail and luxury services. With a distinguished career that includes tenure at one of the world's premier department stores, Kurtis is currently based in Milan, where he actively collaborates with our luxury fashion clients in a hands-on capacity. Kurtis serves as our esteemed client champion, dedicated to ensuring that customer success aligns closely with comprehensive customer support strategies. His commitment to elevating customer satisfaction to new heights is integral to our mission of delivering unparalleled service excellence.
Neos Wave Partners
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B2B lead generation solutions
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Experts in Social Media and Event
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Thought leadership content
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Benchmarking and research capabilities
Bradley Quin
Brings extensive experience from the e-commerce industry, with a primary focus on customer service operations. Her tenure as a customer service agent has provided her with valuable insights into common pitfalls encountered by companies in their customer service endeavours. Francesca leverages her expertise to assist our clients in optimising their customer service efficiency. With a keen emphasis on clarity and precision, she ensures that our clients provide their customers with comprehensive and easily accessible information, thereby enhancing overall customer satisfaction and retention.
Lodders Solicitors
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Partner in Corporate Law
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All aspects of sale and purchase in all sizes of deal
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20+ years in Legal Counsel
