CX improvements, delivered responsibly and without gimmicks.
Why boring?
At Neos Solutions, "boring" isn’t a drawback—it’s a strength. We embrace the idea that simplicity and consistency form the foundation of exceptional customer experiences. In a world inundated with flashy trends and complex strategies, we believe that the true magic lies in mastering the fundamentals.
The state of the CX industry
Over the past decade, organisations have invested over a billion dollars in developing advanced customer and employee experiences, fuelling the Customer Experience Management market, now valued at $11 billion and growing at over 12% annually - reflecting the increasing importance of these experiences as key drivers of business success.
In response to leaders like ASOS, Amazon, and Apple, businesses have rushed to embrace Customer Experience as a key to growth and profit.
The CX Gold Rush
Despite heavy investments, linking better CX to financial returns is still a challenge. The key is creating value that also drives ethical growth.
The Elusive ROI
In chasing excellence, many companies have lost sight of simple, consistent execution, leading to a lack of brand uniqueness.
The Sea of Sameness
This rush has flooded the industry with talent and tools, all promising better service and cost savings. But do they really deliver?
The Talent Surge
Guided by the CX brains behind ASOS, Spotify and Audi, the boring CX team is on a quest to master the fundamentals that make customer experience work, work.
A decade of decline in the organisational landscape.
+ 12%
Increase in Cost to Serve customers.
2 in 3
Failure rate in CX and digital projects
- 10%
Drop in Customer Satisfaction.
+ 20%
Increase in employee wellbeing issues.
How we make it work.
Our expertise and network combine to deliver impactful customer and employee improvements that boost growth and the bottom line.
Rooted in years of successful projects, our partnerships are built on collaboration and genuine enjoyment in working together.
Clients love us because we work as an extension of their team, consistently deliver beyond expectations, and never spring budget surprises!
We are independent
Excelling in navigating the intricacies of customer and employee experience, we ensure seamless integration and augmentation. Leveraging profound insights in psychology and learning, we craft solutions that align with user behaviour, enhancing the overall experience. Our social media proficiency spans strategic planning, audience engagement, and content optimisation. Mastering supply chain management ensures efficient and streamlined processes for your business, delivering excellence across a spectrum of critical areas.
We are responsible
Leveraging transformative technologies to enhance security, transparency, and intelligence in various applications with Blockchain & AI. Our partner Dev House excels in crafting innovative solutions, ensuring robust software development that aligns seamlessly with your business objectives. Data Science capabilities extend to extracting valuable insights, making data-driven decisions, and implementing advanced analytics to drive your business forward.
We are precise
Discover unparalleled scalability in customer support with a UK site, meticulously designed to accommodate up to 1000 seats. The facility not only meets but exceeds industry standards, holding PCISS and FCA regulations at its core. A seamless and robust customer support environment, where scalability is not just a feature but a testament to our commitment to providing excellence in every interaction.
Our
boring solutions
The power of Boring brilliance
A few words from our clients.
"Would recommend to anyone looking to transform their CX. An expert and pragmatic partner who delivers results"
CMO
Bugaboo
"Appreciate the team's willingness to do what it takes to deliver value and put the relationship above the project"
Director
KIKO Milano
"This team did a great job helping us transition with a clear positive impact on the business"
COO
Funnel
Where we've had an impact
Why get boring with us?
Practical experience
Our team has a lot of experience working around the world with a whole range of clients and industries.
All our clients benefit from this collective knowledge and expertise.
Great track record
Our team has helped define market leading customer and employee experience for a range of businesses. We know what good looks like and the pitfalls along the way!
Impeccable reputation
Most of our business comes from recommendation and repeat work.
Need we say more?
Cost control
We're built for change and this means no hidden costs for clients if priorities or activities need to change while we are working with you.
Owner-managed
Our set up means fast decisions, a clear focus on building great talent and nurturing long term relationships with our clients. We prioritise low volume, high value work.