CX improvements, delivered responsibly and without gimmicks.
The Power of Boring
At Neos Solutions, "boring" isn’t a drawback - it’s a strength. We embrace the idea that simplicity and consistency form the foundation of exceptional customer experiences. In a world inundated with flashy trends and complex strategies, we believe that the true magic lies in mastering the fundamentals.
The state of the CX industry
Over the past decade, organisations have invested over a billion dollars in developing advanced customer and employee experiences, fuelling the Customer Experience Management market, now valued at $11 billion and growing at over 12% annually - reflecting the increasing importance of these experiences as key drivers of business success.
In response to leaders like ASOS, Amazon, and Apple, businesses have rushed to embrace Customer Experience as a key to growth and profit.
The CX Gold Rush
Despite heavy investments, linking better CX to financial returns is still a challenge. The key is creating value that also drives ethical growth.
The Elusive ROI
In chasing excellence, many companies have lost sight of simple, consistent execution, leading to a lack of brand uniqueness.
The Sea of Sameness
This rush has flooded the industry with talent and tools, all promising better service and cost savings. But do they really deliver?
The Talent Surge
Guided by the CX brains behind ASOS, Spotify and Audi, the boring CX team is on a quest to master the fundamentals that make customer experience work, work.
A decade of decline in the organisational landscape.
+ 12%
Increase in Cost to Serve customers.
2 in 3
Failure rate in CX and digital projects
- 10%
Drop in Customer Satisfaction.
+ 20%
Increase in employee wellbeing issues.
Our
boring solutions
Boring Feedback
A few words from our clients.
"Would recommend to anyone looking to transform their CX. An expert and pragmatic partner who delivers results"
CMO
Bugaboo
"Appreciate the team's willingness to do what it takes to deliver value and put the relationship above the project"
Director
KIKO Milano
"This team did a great job helping us transition with a clear positive impact on the business"
COO
Funnel
Our Boring Impact
Get boring with us
Practical experience
Our team has hands-on experience working around the world with a whole range of clients and industries.
All our clients benefit from this collective knowledge and expertise.
Great track record
Our team has helped define market leading customer and employee experience for a range of businesses. We know what good looks like and the pitfalls along the way!
Impeccable reputation
Most of our business comes from recommendation and repeat work.
Need we say more?
Cost control
We're built for change and this means no hidden costs for clients if priorities or activities need to change while we are working with you.
Owner-managed
Our set up means fast decisions, a clear focus on building great talent and nurturing long term relationships with our clients. We prioritise low volume, high value work.