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Create Value from Conversation.

We manage the conversations that shape your customer experience - turning what’s said into trust, insight, and action.

Our new white paper is now live!

The Industrialisation of CX: From Differentiator to Homogeniser

Conversations are happening everywhere in your organisation, but the value is being lost.

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Neos Wave is leading the way in conversation intelligence. By unlocking value in meaningful exchanges and driving improvement from the contact centre floor to the boardroom table.

PARTNER WITH US

EXPERTISE

Market-leading practices

25+ years experience

BUSINESS MODEL

No shareholder pressure

Focus on growth

GLOBAL REACH

+32 markets & languages

Cultural Nuance

KNOWLEDGE

Wide network

Deep resource bank

VALUE

Clear Pricing Models

Built for change

TECHNOLOGY

GDPR + Cyber-Secure

Technology Agnostic

Explore With Us

JOIN OUR JOURNEY

+2m

REAL CONVERSATIONS

50

TRUSTED CLIENTS

100%

ORGANIC GROWTH

+£100m

VALUE CREATED

Neos Elevate

Fractional CX Leadership accelerating delivery

A senior CX operator + delivery specialists - for the same of a single hire.
Designed around outcomes, not job specs, our model adapts as your needs evolve.

Real leaders. Flexible firepower. Built for results.

Neos Solutions

Deliver outcomes without the gimmicks

Get improvements — not  recommendations.

Our Boring CX Method provides practical toolkits and hands-on support to deliver and embed change where it counts.

Actionable improvements. Measurable impact.

Neos Connect

Multi-Lingual Customer Contact Services

We run globally distributed, highly trained, multilingual teams - supported by AI.
Together, we manage thoughtful, effective conversations from triage to resolution.

No IVRs. No scripts. Just better outcomes.

CX Studio

Turn dashboards and reports into podcasts.

Transform conversations, feedback and knowledge into powerful audio, visual and interactive content.

Your teams, leaders and stakeholders will understand what matters and act on it.

More resonance. Less report fatigue. Real decisions.

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