Meet the Founders
OUR MISSION?
BUILD THE NEW WORLD
Conversations sit at the centre of everything that matters in a company - trust, loyalty, feedback, resolution, insight, and growth.
But most organisations treat them like noise or cost.
At Neos Wave, we see conversations as energy - real, revealing, contextual.
When shaped, understood, and acted on, they power better decisions, better experiences, and stronger brands.
That’s why our model that does more than handle customer contact.
We manage conversations - and turn them into value.
5
Years building the future of service
+150
People covering 6 regions + 32 markets
100%
Independence - no investors and no debt
THE OLD WORLD OF SERVICE IS NO MORE
VOLUME WAS KING
It became cheaper and easier for companies to manage customer problems rather than fix them.
SPEED OVER CARE
Automation answers fast, but designed in to suit the organisation. Leaving customers no better off.
SCRIPTS OVER DIALOGUE
A helpful script is still a script.
People want a conversation, not repetition.
INSIGHT & ACTION IS MISSING
Even when conversations are happening, no one’s really listening or learning from them.
Every
Conversation Matters
We're leading the shift from volume-driven service to conversation-led growth.
By building the most trusted, intelligent, and human service model in the world.
OUR STORY
At Neos Wave, we're more than just a business - we're a movement. Focussed on building solutions for the future not retrofitting them to the past.
Our business model, free from shareholder pressure, allows us to prioritise growth and innovation. Our extensive network and access to the best resources ensure that we deliver market-leading practices and technology solutions to our clients.
But it's our team that truly sets us apart. With +30 years of hands-on experience in global customer service operations, digital strategies, change management, technology, and social media, we understand the intricacies of delivering exceptional customer experiences.
From tech startups to global powerhouses and luxury brands, we've partnered with a diverse range of clients, guiding them towards success in an ever-evolving digital landscape.
At Neos Wave, we're not just shaping the future of customer experience - we're redefining it.
