Human Service.
AI Support.
Global Team.
Local Understanding.
Proven Methods.
Continuous Improvement.
Chief Operations Office - Funnel
"Neos did a great job helping us transition from a mixed “all hands on deck” support model to a specialist customer support function with a clear positive impact on our business.”
Customer Director - KIKO Milano
"What I appreciate about the Neos Team, more than their capability, is their willingness to go further than other outsourcers to get results. That is the mark of a true partner."
CLIENTS TRUST US
Chief Digital Office - Bugaboo
"Neos supported us with our customer service transformation, bringing best practice, insight and pragmatism. I would recommend them to any leader looking to drive positive change in customer service."
CUSTOMER CARE
- Inbound Query Management
- Peak Period Management
- Service Recovery
- Case Management
- Market Expansion
- Product Launches
CUSTOMER OUTREACH
- Aftercare and Guidance
- Win-back programmes
- Sales and Retention
- Initiation and Warm up
- Pro-active Notification Design
- Ethnographic Interviews
CUSTOMER SELF-HELP
- Triage and Diagnosis
- Self-Service Journeys
- Automatic Case Tagging
- Annotation and Data Training
- Help Centre & FAQs
- Pre-Built Automations
CUSTOMER CONCIERGE
- 1:1 Guidance
- White Glove Service
- Customer Treatment Plans
- Conflict and De-escalation
- Vulnerability Support
- Customer Segment Treatment
BUILD A CLEAR
CYCLE OF VALUE
1. MINDSET
TRAINING
Training grounded in psychological models - to coach customers, de-escalate issues and build trust more effectively.
2. MEANINGFUL CONVERSATIONS
Our culturally fluent teams manage voice, video, and messaging interactions with clarity and care.
Every Conversation Matters.
3. AI CLARITY
We tag and annotate AI models on our conversations, interactions and analysis - improving the information diet, accuracy, and quality of outputs.
4. SMARTER DECISIONS
With every conversation, we surface patterns and signals that help you improve journeys, optimise performance, and make confident decisions .
Meaningful Conversations, Expertly Managed.
TRADITIONAL OUTSOURCING
HAS MAJOR PROBLEMS
VOLUME VS
VALUE
Outsourcer business model conflict with brand goals to reduce contact.
HIGH CHURN. HIDDEN COSTS
Ave 35% churn leads to higher costs in hiring, training and lower quality.
RIGID CONTRACTS
Fixed terms and one-size-fits-all SLAs, risk leading to outdated models.
LEGACY SYSTEMS
Tech & Management built around seats, scripts,
and time - not outcomes.
NEOS WAVE OFFERS A MODERN ALTERNATIVE
PARTNERSHIP MODEL
We work with a limited number of clients to ensure high quality.
BUILT FOR CHANGE
Resource and solutions built for change with no nasty cost surprises.
GLOBAL REACH. LOCAL FEEL
Globally distributed workforce with sites in UK, EU, LATAM, APAC
TRANSPARENT PRICING
Flexible cost models and no premiums on times, channels or languages.
CUSTOMERS LOVE US
"você e ótimo!!! Muito obrigado. You are the best. I appreciate all of your help. You definitely reflect the label.”
BRAZIL
"Thank you for your thoughtful follow-up. I wanted to write to express my appreciation. Your proactive approach and attention to customer satisfaction is truly commendable."
GREECE
"I'm unspeakably grateful for your professional help and understanding. Your service is truly outstanding."
UNITED KINGDOM
"Due to your excellent support, my husband now considers shopping with you online. Your company is lucky to have you."
ITALY
"Thank you for all your help. You have made my bad experience much better and saved your company from losing a customer."
USA
"Thank you so much! You answered all my questions, honestly and to the point and I appreciate you treating me like a human.”
FRANCE