How it Works
Focus on outcomes.
Not Job Descriptions
EXPERIENCED FIREPOWER
Immersed CX and Contact Centre operators.
Supported by single back end orchestrating delivery.
Configurable resource without impacting price.
VALUE-ADD
SERVICES
Turnkey services and toolkits to accelerate delivery.
Curated knowledge base for best practices.
Test & learn facilities for innovation and edge cases.
CLIENT
SUCCESS
Zero employment costs with full compliance outside IR35.
Ongoing Client success alignment with support.
Smart pricing & contract management.
Accelerate Your
CX initiatives
Executive and Specialist Support for companies scaling fast, fixing complexity, or transforming.
Hiring CX and CS leaders is tough in the current climate.
TECHNOLOGY DISRUPTIONS
AI and Digital disrupting customer and employee expectations.
PRESSURE TO DO MORE
Businesses need to adapt faster and need more out of one role.
INCREASING COSTS
Full time Senior hires aren't always affordable and tenure is reducing.
TALENT ALIGNMENT
Turbulent job market, with high volume of applicants and role misalignment.
Explore a modern alternative to the traditional hire.
For the cost of a full time employee, we will provide a senior leader, supported by shared specialist resource.
OUTCOMES OVER ROLES
We work with you to understand your most important objectives.
TALENT MATCH
We chemistry test and manage the onboarding to deliver from Day 1.
EXTENDED SUPPORT
Flexible resource bank, configurable to your
your needs.
STAY IN
CONTROL
Customer voices that join your strategic conversations.