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Creating value through service.

Your central hub for customer-led growth.

Our new white paper is now live!

The Industrialisation of CX: From Differentiator to Homogeniser

Our mission is to set new standards in the service landscape through products that empower other businesses to grow and nurturing our own portfolio of online brands,
 
We are committed to growth, the well-being of our staff, providing exceptional value to customers, and maintaining a responsibility to sustainable and ethical trading.
 
We are striving to set a future where customer success, responsibility & growth go hand in hand for the organisations we work with.

Reasons to work with us

EXPERTISE

Market-leading practices

25+ years experience

BUSINESS MODEL

No shareholder pressure

Focus on growth

GLOBAL REACH

+20 markets & languages

Trading in multiple currency

KNOWLEDGE

Wide network

Access to best resources

VALUE

Focus on cost effectiveness

TECHNOLOGY

All major technologies covered

About Neos Wave

Our story

At Neos Wave, we're more than just a business - we're a movement towards elevating customer experiences.
 

Our business model, free from shareholder pressure, allows us to prioritise growth and innovation. Our extensive network and access to the best resources ensure that we deliver market-leading practices and cutting-edge technology solutions to our clients.

But it's our team that truly sets us apart. With over a century of combined experience in global customer service operations, digital strategies, change management, technology, and social media, we understand the intricacies of delivering exceptional customer experiences. From tech startups to global powerhouses and luxury brands, we've partnered with a diverse range of clients, guiding them towards success in an ever-evolving digital landscape.

At Neos Wave, we're not just shaping the future of customer experience - we're redefining it.

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To partner or learn more

Our progress

£100m

VALUE CREATED

+65

TRUSTED CLIENTS

100%

RECOMMEND OR REPEAT

>150

CAMPAIGNS COMPLETED

cx2go

AI-Assisted customer operations for ecommerce

Remove resource-intensive customer tasks and grow effectively by streamlining operations and enhancing customer experiences. 

Ideal for small, growing online businesses.

Neos Solutions

Customer led projects without the gimmicks

Get market leading, award-winning CX and Contact Centre help to deliver projects and transformations. Ideal for businesses that want a balance of experience and value for money.

Neos Black

Crafting bespoke customer experiences for aspirational brands

Bespoke customer care built for brands seeking an outsourcing partner that reflects their values and culture.

Peak Programme Services

Sleigh Your 2024 Peak Season with Neos Wave.

Ready to conquer the busiest time of the year? Our Peak Programme Services are designed to transform your customer service operations during high-volume periods. From managing contact spikes to boosting team performance, we've got you covered. With 20+ peak seasons mastered for leading brands, we bring unparalleled expertise to your business. Explore our comprehensive solutions, including our exclusive Peak Performance Power Pack, and turn peak season challenges into opportunities for growth. Don't just survive the rush – thrive in it with Neos Wave.

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