Our mission is to set new standards in the service landscape through products that empower other businesses to grow and nurturing our own portfolio of online brands,
We are committed to growth, the well-being of our staff, providing exceptional value to customers, and maintaining a responsibility to sustainable and ethical trading.
We are striving to set a future where customer success, responsibility & growth go hand in hand for the organisations we work with.
Reasons to work with us
EXPERTISE
Market-leading practices
25+ years experience
BUSINESS MODEL
No shareholder pressure
Focus on growth
GLOBAL REACH
+20 markets & languages
Trading in multiple currency
KNOWLEDGE
Wide network
Access to best resources
VALUE
Focus on cost effectiveness
TECHNOLOGY
All major technologies covered
About Neos Wave
Our story
At Neos Wave, we're more than just a business - we're a movement towards elevating customer experiences.
Our business model, free from shareholder pressure, allows us to prioritise growth and innovation. Our extensive network and access to the best resources ensure that we deliver market-leading practices and cutting-edge technology solutions to our clients.
But it's our team that truly sets us apart. With over a century of combined experience in global customer service operations, digital strategies, change management, technology, and social media, we understand the intricacies of delivering exceptional customer experiences. From tech startups to global powerhouses and luxury brands, we've partnered with a diverse range of clients, guiding them towards success in an ever-evolving digital landscape.
At Neos Wave, we're not just shaping the future of customer experience - we're redefining it.
Our progress
£100m
VALUE CREATED
+65
TRUSTED CLIENTS
100%
RECOMMEND OR REPEAT
>150
CAMPAIGNS COMPLETED
Peak Programme Services
Sleigh Your 2024 Peak Season with Neos Wave.
Ready to conquer the busiest time of the year? Our Peak Programme Services are designed to transform your customer service operations during high-volume periods. From managing contact spikes to boosting team performance, we've got you covered. With 20+ peak seasons mastered for leading brands, we bring unparalleled expertise to your business. Explore our comprehensive solutions, including our exclusive Peak Performance Power Pack, and turn peak season challenges into opportunities for growth. Don't just survive the rush – thrive in it with Neos Wave.